Returns & Refund Policy

What is your return policy? 

Guaranteed. Hassle free, no questions asked returns. You simply need to initiate your return no later than 30 days after receiving your order. 

How do I initiate a return?

Simply email us at support@croomspace.com letting us know you wish to return, and we will provide you with the return address. 

What if the item has been used? 

All returned items must be in perfect resalable condition. We do not resell opened products. If the returned item is deemed to not be in a resalable condition, we reserve the right to refuse a refund. Eg: opened box, writing on the packaging, opened diamonds bags, pasted diamonds etc.

When will I receive my refund?

Your refund will be issued back to your original method of payment as soon as your return is inspected and processed - typically within 72 business hours of receipt. 

Where will you refund my money? 

Refunds will always be returned to your original method of payment - no exceptions. 

Who pays the shipping return fees?

croomspace does not provide prepaid return labels. 

Are there restocking fees? 

No.