Vista

Support

Answers to common questions about Vista for iPhone. If yours isn't here, write to us. We read every message.

Email

support@everyvista.com

Vista's Settings are at the bottom of the You tab.

Getting started

Vista found only a few of my trips

Vista builds your map from the locations saved in your photos. Two things limit what it can find:

  • Photo access. If you allowed only selected photos, Vista sees only those. To give it your whole library, open iOS Settings, find Vista, tap Photos and choose Full Access.
  • Photos without a location. Photos taken with location turned off for the Camera, and many photos saved from messages or other apps, have no location, so Vista can't place them on the map.

If your library is in iCloud Photos, give Vista a little time on Wi-Fi to work through it.

What does Vista do with my photos?

Vista analyzes your photo library on your iPhone to find your trips and choose your best photos. Vista does not send us your photos.

To name your places, Vista sends map locations taken from your photos to Apple Maps, which sends back place names. No photos are sent. The privacy policy explains everything Vista sends, and where.

Can I turn off anonymous usage data?

Yes. In Settings, turn off Share anonymous usage data. It does not include your photos, place names, notes or names you enter, and Vista stops sending it when you switch it off.

Free trial and subscription

How does the free trial work?

Vista Premium starts with a free trial. The subscription screen shows how long the trial lasts and the price that follows, before you confirm. You won't be charged until the trial ends.

If you don't want to continue, cancel at least 24 hours before the trial ends.

How do I cancel my subscription?

Apple manages Vista subscriptions, so you cancel in your iPhone's settings, not in Vista:

  1. Open iOS Settings and tap your name.
  2. Tap Subscriptions, then Vista.
  3. Tap Cancel Subscription.

Apple's guide has more detail: Cancel a subscription from Apple. Deleting the app does not cancel a subscription.

I already paid. Why is Vista asking me to subscribe?

Vista checks with the App Store when it opens. If it still asks you to subscribe, tap Restore at the bottom of the subscription screen. Make sure your iPhone is signed in with the same Apple Account you used to buy Vista Premium or Vista Lifetime.

What happens if my subscription ends?

Nothing is deleted. Your map, your trips and everything you added stay on your iPhone. You can still see your map and its pins, and the rest comes back as soon as you subscribe again.

How do I get a refund?

Apple handles all payments and refunds for Vista. You can request one here: Request a refund from Apple.

Your map and your data

I'm moving to a new iPhone. Will my map come with me?

Yes, if you move with a backup. When you set up your new iPhone from an iCloud backup or a backup on your computer, Vista comes back with your map and everything you added.

Vista doesn't sync between devices. If you install it on a new iPhone without a backup, it rebuilds your map from your photos, but the people you added, trip names and your other edits won't carry over.

How do I start my map over?

In Settings, tap Start over. Vista clears the map it built and takes you back through setup. Your photos aren't touched, and the people and places you added are kept so you don't have to enter them again.

Can I export my map?

Yes. In Settings, tap Export. Vista creates a file of your places in an open format (JSON) and you choose where to send it. The file doesn't include your photos or your home location.

How do I delete my data?

In Settings, under Privacy and data, tap Delete everything. Vista removes everything it stores on your iPhone. Deleting the app does the same. Copies in your iPhone backups stay until those backups are replaced. Your photos stay in your library, and your subscription is not cancelled.

Still need help?

Email support@everyvista.com. Tell us which iPhone you have, which version of iOS it runs, and what you were doing when the problem happened. A screenshot helps. Please don't send photos you'd rather keep private.